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If You Haven’t Received a Tracking Number
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Should you not yet see a tracking number in your email, please reach out via our Contact Form page. We’ll consult our Fulfillment Center to see if we can still make changes. You’ll hear back from us within 24–48 business hours with an update.
If You’ve Already Got a Tracking Number
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If your shipment status is only “Label Created” or “Shipment Notification Sent,” send us a message through our Contact Form page. We’ll check with our Fulfillment Center and let you know within 24–48 business hours whether the change is possible.
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If the shipment status has moved beyond “Label Created” or “Shipment Notification Sent,” your package is already in transit. At that point, we cannot guarantee cancellation or edits, but we’ll do our best to assist.
We’re Here to Assist!
If you need further help, please submit a ticket here. We will respond within 48 hours.