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- Verify Delivery Status
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If tracking indicates “Delivered” but you still can’t find your items, start by checking your usual drop-off spots (e.g., under doormats, in garages, by side or back doors).
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Ask neighbors or anyone in your household—some carriers make deliveries as late as 10 PM.
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If you need to contact the carrier directly, refer to our Carrier Contact Information.
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Confirm Your Shipping Address
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Double-check that the address on your order confirmation is correct:
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If the address matches, look for an attempted-delivery notice or any postcard left by your local post office.
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Search all possible delivery locations: front porch, garage, mailroom, under planters, or behind any items that may hide a package.
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If someone else might have accepted the package for you, check with them unless there are safety or health concerns.
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Don’t forget to check your mailbox or wherever you normally receive mail—sometimes packages switch carriers en route and are delivered to a different location.
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In rare instances, a carrier may scan your package as “Delivered” up to five business days before it actually arrives. If this seems to be the case, please allow up to five business days for the delivery status to catch up.
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Next Steps if Your Package Does Not Arrive
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If 30 days pass beyond your expected delivery date and you still haven’t received the package, let us know right away. Submit a request here, and we’ll do our best to help.
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Important Note
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Once your shipment is transferred to your local post office, they assume responsibility for final delivery and rely on the status shown on their website. If you need updates, please reach out directly to them using our Carrier Contact Information.
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Here To Support You!
If you need additional help, submit a ticket here. We will get back to you within 48 hours.